Shipping policy

Processing, delivery charges, tracking and delivery support for orders placed through OFUEL.

Effective date: 12 October 2026
Last updated: 12 October 2026

This Shipping Policy applies to purchases made through https://ofuel.co, operated by Senture Commerce (Pty) Ltd, registration number 2026/721782/07, trading as OFUEL.

We use Shopify for our online store and BobGo for shipping integration and courier management. Delivery is carried out by the applicable courier partner. We aim to make shipping costs and delivery expectations clear before you pay.

1. Where we deliver

OFUEL currently offers delivery to eligible physical addresses in South Africa. We do not ordinarily deliver to PO Boxes. Available courier services are determined by the delivery address, parcel, service level and shipping options presented at checkout.

Delivery to remote or outlying areas, farms, plots, mines, restricted-access buildings or destinations with particular safety or access requirements may carry different charges or require an alternative delivery arrangement. We will advise you if we cannot reasonably service your selected address.

International delivery is not part of our standard checkout offer unless a destination and relevant shipping service are expressly enabled. Contact us before assuming we can ship to another country.

2. Order processing and dispatch

We generally process paid orders on business days, excluding weekends and South African public holidays.

Our current operational target is:

  • Orders placed before 10:00 SAST on a business day: target dispatch by the next business day.
  • Orders placed after 10:00 SAST: target dispatch within approximately two business days.
  • Orders placed over a weekend or on a public holiday: processing begins on the next business day.

These are processing targets, not promises of same-day delivery. Dispatch means the order has been handed over to the courier, not that it has reached you. Pre-orders, unavailable stock, unusually large orders or specially disclosed products may have different processing times, which will be communicated where applicable.

We will not intentionally accept an order on a delivery basis we know we cannot reasonably fulfil. Where an agreed or statutory fulfilment period cannot be met, your applicable rights to cancel or obtain a refund remain protected.

3. Delivery charges and free-delivery threshold

Shipping charges, available service levels and any applicable area surcharges are calculated or displayed at checkout before payment.

For eligible South African orders, OFUEL currently advertises free standard delivery on orders over R850, subject to the conditions shown at checkout. Qualifying value is calculated on the order subtotal after discounts and before delivery charges, unless a specific promotion clearly provides otherwise.

Orders that do not qualify for free delivery are charged the amount displayed at checkout. If express or special delivery is offered, any additional charge will be disclosed before you confirm the order.

The checkout total and any express promotional terms govern a particular purchase. We will communicate a material change to a current recurring subscription's delivery charge in accordance with the subscription terms and applicable law.

4. Estimated delivery times

After dispatch, our typical planning estimates are:

  • Cape Town and surrounding areas: approximately 1-3 business days.
  • Johannesburg, Pretoria, Durban and other major metropolitan areas: approximately 1-5 business days.
  • Regional and outlying areas: approximately 3-7 business days.

Actual delivery estimates shown for your address at checkout or in shipping communications may differ. These timeframes are estimates, not guaranteed dates, and can be affected by courier capacity, road conditions, public holidays, severe weather, access restrictions, unforeseen incidents and other events outside our reasonable control.

If we have expressly agreed a delivery deadline with you, we will comply with that agreement or your legal remedies if we fail to do so. Where no different period has been agreed, the statutory requirements under ECTA apply where relevant.

5. Tracking and delivery notifications

When your order is dispatched, we will make tracking details available through the email address, telephone number or order-status facility linked to your purchase, where supported by the courier service.

Courier-generated delivery status updates may be sent by email, SMS or WhatsApp where lawful and operationally available. Shipping and fulfilment updates may be managed through BobGo and its courier integrations; other marketing messages are handled separately under our Privacy Policy and applicable consent preferences.

Tracking events may take some time to appear after collection. If your parcel appears delayed or lost, contact us and we will assist with the investigation.

6. Providing a correct delivery address

Please provide accurate contact and delivery information, including a recipient name, usable mobile number, street address, building or unit number, suburb, city or town, province, postal code and any necessary gate or access instructions.

If you notice a mistake, email support@ofuel.co as soon as possible with your order number and the corrected details. We will try to update the order before dispatch, but address changes may be impossible after collection by the courier.

Where a failed delivery results from materially incorrect details supplied by the customer, reasonable additional delivery costs may apply if lawfully incurred and communicated. We will not impose undisclosed or unreasonable charges.

7. Receiving your parcel and risk

Please ensure that you or a person reasonably authorised to accept the parcel can receive delivery at the agreed address during the courier's operating hours. Depending on the address, this may include a receptionist, building security desk, household member or other authorised recipient.

Goods remain at OFUEL's risk until they have been delivered and accepted at the agreed delivery location in accordance with applicable law. Responsibility for keeping the parcel secure after accepted delivery ordinarily passes to the recipient, subject to statutory rights.

If your delivery is marked as completed but you cannot find it, contact us promptly so we can investigate proof of delivery and the courier's records.

8. Unsuccessful delivery attempts

Where delivery fails because nobody is available, access is refused or the address cannot be located, the courier may arrange a further attempt, a collection arrangement or a return to sender.

We may contact you to confirm an alternative address or delivery arrangement. Reasonable redelivery or return-to-sender costs attributable to an avoidable customer-side delivery failure may be payable where lawful and clearly disclosed.

If we cannot supply the order, any cancellation and refund will be dealt with fairly in accordance with applicable law and our Refund & Returns Policy.

9. Stock availability, partial orders and pre-orders

Availability shown online may change. If an item becomes unavailable after you order, we will let you know as soon as reasonably possible and offer an appropriate option: wait for replenishment where agreed, accept a revised delivery date, receive any available items separately where suitable, or obtain a refund for goods we cannot supply.

We will not replace one product, flavour, size or bundle component with another without your agreement. A pre-order or back-order will have the timing and other terms disclosed for that specific offer.

10. Damaged, lost or incorrect deliveries

If an order arrives damaged, leaking, incomplete or incorrect, or if tracking suggests the parcel is lost, email support@ofuel.co with your order number, a short explanation and photographs where available.

Please report obvious transit damage as soon as practical, ideally within 48 hours, so we can preserve courier evidence. This does not restrict your statutory rights.

We will handle the courier investigation and, where loss, damage or incorrect supply occurred before accepted delivery and we are responsible, provide an appropriate replacement or refund. Please do not dispose of damaged product or packaging before contacting us if it can be retained safely.

11. Subscription and repeat deliveries

Each recurring order is processed and shipped according to the delivery details and shipping option applicable to that renewal. A delivery fee may apply to an individual subscription order that does not qualify for a free-shipping offer.

Please update your delivery information before the next subscription renewal. Subscription renewals, payment dates, cancellation requests and any required notices are governed by our Cancellation & Subscription Policy.

12. Contact

Shipping and order support: support@ofuel.co
Support hours: Monday to Friday, 08:00-17:00 SAST (excluding public holidays)
Supplier: Senture Commerce (Pty) Ltd, trading as OFUEL
Registration number: 2026/721782/07
Website: https://ofuel.co

This Shipping Policy must be read with our Terms of Service, Refund & Returns Policy, Cancellation & Subscription Policy and Privacy Policy. Nothing in this Policy excludes a legal right that cannot be excluded.