Cancellation policy
How one-off order cancellations, monthly subscriptions, renewals and future subscription commitments work.
Effective date: 12 October 2026
Last updated: 12 October 2026
At OFUEL, a subscription is intended to make a daily routine simpler, not to make cancelling difficult. This Policy explains the recurring purchase options offered through https://ofuel.co, how payments and deliveries work, and how to make changes or cancel.
OFUEL is operated by Senture Commerce (Pty) Ltd, registration number 2026/721782/07. Subscription payments are processed through the secure billing and payment arrangements connected to our Shopify store, including Stitch where applicable.
This Policy should be read with the Terms of Service, Refund & Returns Policy, Shipping Policy and the specific subscription terms displayed when you confirm your purchase.
1. Cancelling a one-off order
If you have placed a once-off order and wish to cancel it, email support@ofuel.co as soon as possible with your order number.
We will try to stop an order before it has been dispatched. If we confirm cancellation before dispatch, we will refund the relevant payment in full unless a different treatment is lawfully required or agreed for a specific service.
If your parcel has already been handed to the courier, we may be unable to stop delivery. The order can then be assessed under our Refund & Returns Policy, including any statutory cancellation rights applicable to the transaction.
Nothing here affects a cooling-off or cancellation right provided by law.
2. The flexible monthly subscription currently offered
OFUEL currently advertises a monthly Subscribe & Save option with a 15% saving against the applicable one-time product price, as displayed on the product page and confirmed at checkout.
The flexible monthly option operates as follows:
- Frequency: One recurring delivery each month, on the billing schedule shown in the subscription checkout or customer portal.
- Price: The discounted recurring product price shown when you subscribe, subject to any later change notified in accordance with this Policy and applicable law.
- Minimum commitment: One order in total, including the first order placed when subscribing.
- Continuing renewals: After the initial order, the subscription continues monthly until cancelled by you or ended in accordance with these terms.
- Cancellation: You may cancel future unbilled renewals without a long-term commitment or early termination fee for this flexible monthly plan.
The current product page displays an example one-time purchase price of R595 and a 15%-discounted monthly price of R505.75. The actual product price, shipping charge and payable total confirmed at checkout for your transaction take precedence over these examples. Future prices may change only in accordance with the notice provisions below and applicable law.
A subscription is not a single discounted purchase with no further obligation unless you cancel the recurring arrangement. Please review the renewal details carefully when choosing this option.
3. Your authorisation when subscribing
By confirming a subscription, you authorise the relevant payment provider and OFUEL's subscription system to process the recurring charges described at checkout, at the stated frequency and subject to permitted changes and your cancellation rights.
We will display the product, amount, discount, billing frequency, delivery charges, any minimum commitment and a route for cancellation or account management before you confirm.
You remain responsible for keeping your contact details, delivery address and authorised payment method current. You should notify us promptly if your payment method is compromised or no longer valid.
4. How to cancel your monthly subscription
You may request cancellation through either of the following routes:
- Customer account or subscription portal: Sign in to your OFUEL account and use the cancel option where available. Follow the instructions until a cancellation confirmation is displayed or sent.
- Email: Send a cancellation request to support@ofuel.co from the email address associated with your subscription. Include your name and subscription or order reference if available.
A valid self-service cancellation takes effect when the subscription system confirms it. For cancellation requests sent to support, we will process them as promptly as reasonably possible and send confirmation. We may verify the request before making changes to protect your account.
We recommend cancelling at least 48 hours before your next scheduled billing date to allow time for manual assistance. This is an operational recommendation, not a hidden minimum term or automatic forfeiture of the right to stop a renewal that has not yet lawfully become due. A cancellation that is successfully recorded before the renewal charge is processed will ordinarily prevent that future charge.
Cancellation ends future renewal authorisation for the affected subscription but does not automatically cancel a separate renewal order already paid for or dispatched.
5. Renewal dates and reminders
The next billing date and frequency are shown in your subscription confirmation or account information. Monthly billing may recur on the corresponding calendar date, subject to the actual billing configuration and clear notice of any necessary date adjustments.
Where our subscription system supports it, we aim to issue a renewal reminder at least three days before a scheduled renewal. If any reminder is missed because of a delivery or technical problem, that does not remove a cancellation right provided by law or a right already exercised validly.
You should also be able to check your subscription status and next renewal through your customer account or by contacting support.
6. Pause, skip and other changes
Where available through your subscription portal or confirmed by our support team, you may ask to pause a subscription, skip a delivery, update the delivery address, change a product or flavour, or adjust a future renewal date.
A requested change becomes effective only when it has been accepted by the system or confirmed by OFUEL. Changes to an order that has already entered payment processing or fulfilment may need to take effect at the next renewal instead.
If a specific self-service function is unavailable, email support@ofuel.co. We will tell you what can be changed and when it will take effect.
7. Already charged or dispatched renewal orders
If a renewal charge has already been processed, cancelling the subscription does not automatically reverse that transaction. Contact us immediately if you want us to try to stop the order before dispatch.
If a charged order is cancelled successfully before dispatch, we will process an appropriate refund. If it has already been dispatched, our Refund & Returns Policy and any statutory rights determine whether it can be returned and refunded. Eligible unopened supplements are subject to the voluntary return criteria, while faulty or incorrect goods remain subject to the applicable consumer protections.
8. Shipping charges on subscriptions
The subscription discount is a discount on the relevant product price unless expressly stated otherwise. It does not automatically mean that shipping is free.
Each renewal may attract the applicable shipping charge where that order does not qualify for a free-delivery threshold or other advertised shipping benefit. Delivery charges and the treatment of a current subscription will be disclosed at checkout and communicated appropriately if materially changed later.
OFUEL currently advertises free standard South African delivery on qualifying orders over R850, subject to the Shipping Policy and the total shown at checkout.
9. Price changes and promotional subscription offers
We may change recurring product prices, delivery charges or discounts prospectively, subject to applicable law and the subscription terms you accepted.
If a proposed change materially affects your recurring payment, we will give reasonable advance notice and identify the new amount and the renewal from which it is intended to apply. You will have an appropriate opportunity to cancel before the changed charge takes effect where required by law.
A temporary introductory or promotional discount may expire after the number of orders or time period expressly stated when you sign up. We will not describe a limited promotional price as permanent.
10. Failed payments
If a renewal payment fails or a card expires, the payment provider may attempt the transaction again in accordance with the disclosed payment arrangement. We may contact you to update the payment method securely or resolve the issue.
An unpaid renewal order will not ordinarily be dispatched. We may pause or end a subscription after persistent payment failure, subject to applicable notice and contract rights. You remain responsible for any lawful amounts owed for orders validly supplied.
11. Fixed-term or prepaid plans, if separately offered
The flexible monthly subscription described above is the currently advertised offer and does not impose a three-month commitment.
OFUEL may separately offer a multi-month commitment, prepaid subscription or fixed-term promotion in future. Such an option is not included automatically when you choose the flexible monthly plan. If introduced, we will show the product, full term, instalments or prepaid amount, number of deliveries, minimum commitment, discount, cancellation rules and any potential early termination consequences clearly before you agree.
Where section 14 of the Consumer Protection Act applies to a fixed-term consumer agreement, the consumer may cancel on 20 business days' written or other recorded notice, subject to the amounts lawfully owed up to cancellation and any reasonable, legally permitted cancellation charge. Any required expiry or renewal notices and other protections under that section will also apply. The law determines the applicable rights; an advertised commitment cannot override them.
Any refund for a prepaid but undelivered portion of a qualifying plan will be determined fairly and in accordance with the relevant agreement and mandatory legal protections.
12. Cancellation or suspension by OFUEL
We may need to suspend or end a subscription because of persistent payment failure, confirmed fraud, serious account misuse, delivery impossibility, discontinued products, unavailable stock or another legitimate reason.
Where reasonably possible, we will notify you and offer an appropriate alternative or refund any payment for goods we cannot supply. We will not silently substitute another formulation, product or flavour into a paid renewal without an appropriate basis or your agreement.
13. Cooling-off rights, returns and refunds
Any cooling-off, defective-goods or fixed-term cancellation rights that apply under South African law remain fully available. Ending a subscription is different from returning products already delivered: the Refund & Returns Policy governs eligible product refunds, defective goods and returns.
Refunds are ordinarily made to the original payment method, with applicable processing and legal deadlines taking precedence over standard operational estimates.
14. Confirmation and record keeping
After a subscription is created, changed, paused or cancelled, retain the relevant order, billing or cancellation confirmation. If you do not receive a confirmation, contact our support team and we will help verify the status.
A request is not treated as a new subscription simply because you previously bought OFUEL as a one-time customer. Any recurring payment requires the relevant authorisation and disclosures.
For subscription support or cancellation assistance, email support@ofuel.co. OFUEL is operated by Senture Commerce (Pty) Ltd (registration number 2026/721782/07).