Terms of service
The terms that apply when you use ofuel.co or buy directly from OFUEL.
Effective date: 12 October 2026
Last updated: 12 October 2026
Welcome to OFUEL. These Terms of Service ("Terms") govern your use of https://ofuel.co, including browsing, creating an account, placing an order, joining a subscription, submitting content or using services offered through our website.
By placing an order or otherwise using our services, you agree to the Terms applicable to that activity, together with any terms clearly presented at checkout. Please read them before purchasing. Nothing in these Terms excludes or reduces rights that cannot lawfully be excluded under South African law.
1. Who operates OFUEL
The supplier operating the OFUEL online store is:
Legal name: Senture Commerce (Pty) Ltd
Trading name: OFUEL
Legal status: Private company registered in South Africa
Company registration number: 2026/721782/07
Directors: Tyron Venske and William Francis
Registered office: 13 Berzelia Crescent, Sagewood Estate, Milnerton Rural, Western Cape, 7441, South Africa
Address for legal notices and service: The registered office stated above, unless a different lawful address is formally notified
Website: https://ofuel.co
Customer support email: support@ofuel.co
Customer support telephone: +27 82 059 2017
Support hours: Monday to Friday, 08:00-17:00 SAST, excluding public holidays
Any applicable VAT registration details will be supplied on tax invoices or other documentation where required by law. We do not claim membership of a specific industry code or accreditation body unless that membership is expressly disclosed.
2. Our website and service providers
The OFUEL store operates on Shopify. Payments are processed through the secure payment methods offered at checkout, including Stitch where applicable. Shipping is coordinated through BobGo and participating couriers. We may use appropriate third-party services for customer accounts, subscriptions, communications, analytics, product reviews and fulfilment.
Third parties may have terms and privacy notices relevant to their own services. Our treatment of personal information is explained in our Privacy Policy.
3. Eligibility
Products sold by OFUEL as nutritional supplements are intended for adults aged 18 years or older. By purchasing them, you confirm that you are at least 18 and have the legal capacity to enter into the transaction.
You must provide accurate information when ordering and must not use the website for unlawful, fraudulent, misleading, abusive or unauthorised purposes. We may restrict transactions where we reasonably believe a legal, security or fraud-prevention concern exists.
4. Product descriptions and availability
We take reasonable care to describe our products accurately, including their ingredients, serving size, pack quantity, flavour, materials, usage instructions, prices and availability. The product page and the actual product label supplied with your order should be read together.
Product photographs are illustrative. Colours and appearance may vary slightly because of screens, packaging production or normal manufacturing tolerances. Material changes to a product you have ordered will not be substituted without an appropriate legal basis or your agreement.
Products and bundles are subject to availability. We may introduce, discontinue or change products prospectively. An unavailable or discontinued item will not be substituted into a paid order without your permission.
5. Supplement safety and intended use
OFUEL products are nutritional supplements, not medicines, and are not intended to diagnose, treat, cure or prevent disease. Content on the website, including ingredients, educational articles, advertising, reviews and FAQs, provides general information only and is not personalised medical advice.
Follow the directions, warnings, allergens, serving sizes and storage instructions stated on the product label. The final label accompanying the product is the appropriate reference for its specific composition and usage instructions. Keep products out of reach of children.
Consult a suitably qualified healthcare professional before using supplements if you are pregnant or breastfeeding, take medication, have kidney-related or another medical concern, or are unsure whether a product is appropriate for you. Stop using a product and seek advice if you experience a suspected adverse reaction.
We do not promise any particular energy, focus, performance, body-composition, recovery, health or wellness outcome. Experiences and testimonials vary between individuals.
6. Prices, currency and taxes
Unless stated otherwise, product and delivery prices are shown in South African rand (ZAR). Prices include VAT where applicable, and any delivery charge and other payable costs will be disclosed before you confirm a purchase.
The amount shown at checkout when you confirm your order is the relevant transaction amount, subject to applicable law and any clearly disclosed promotion. We may change product prices prospectively, but will not retrospectively increase the price of an accepted and paid one-off order without a lawful basis and an appropriate choice or remedy.
A discount or promotional offer applies only in accordance with its stated conditions, including dates, eligibility, qualifying basket value and exclusions. Promotions cannot be combined unless the relevant terms allow it.
7. Placing an order and correcting mistakes
Before final submission, you should be able to review your selected items, quantities, delivery details, delivery charges and total amount, and correct mistakes.
Submitting an order is an offer to purchase the selected products on the terms displayed. An automated confirmation shows that we have received the order. The order is accepted when we confirm its acceptance or fulfilment, subject to consumer law and the representations made to you at checkout.
We may decline or cancel an order for legitimate reasons, including unavailable stock, unsuccessful payment, fraud concerns, a material pricing or listing error, an undeliverable address or misuse of a promotion. If we cannot supply an order after payment, we will notify you and refund the affected amount in accordance with law.
We will not rely on a technical error to impose a different product or price without providing the remedy required by law.
8. Payment and billing authorisation
You may use the payment methods made available at checkout. You confirm that you are authorised to use the selected payment method and that the information you supply is accurate.
Payment processing may involve Stitch and other authorised technology or banking providers. Secure payment details are handled through the relevant payment systems. We do not ask customers to email complete card information to our support team.
If you choose an authorised recurring subscription, your payment authorisation will be limited to the renewal arrangement clearly presented and accepted, subject to the cancellation, notice and statutory protections described in our Cancellation & Subscription Policy.
9. Shipping, delivery and collection
We currently offer courier delivery to eligible physical addresses in South Africa. Available services, delivery charges, any free-delivery offer and shipping estimates are explained in our Shipping Policy and, where applicable, at checkout.
You are responsible for providing a correct address and usable contact details. Please contact us promptly if you discover an error. Goods remain at our risk until accepted delivery, in accordance with applicable law. If fulfilment is delayed or impossible, your legal rights to information, cancellation or refund are not excluded.
10. Returns, defective goods and refunds
Our Refund & Returns Policy explains our voluntary change-of-mind returns offer and our process for faulty, unsafe, damaged, incomplete or incorrect goods.
Nothing in these Terms or our returns process removes a consumer's applicable rights under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other relevant law.
11. Subscriptions and recurring orders
Where offered, a subscription is a recurring purchase arrangement selected by you at checkout. We display the product, price, discount, billing frequency, any commitment, delivery costs and cancellation route before you confirm.
Our currently advertised flexible monthly subscription provides the saving shown at checkout and has a minimum commitment of one order, including the initial purchase. Unless you separately choose an expressly disclosed fixed-term offer, the flexible monthly option does not require a multi-month commitment or an early-cancellation penalty for future unbilled renewals.
Your subscription will continue to renew at the frequency agreed until cancelled in accordance with our Cancellation & Subscription Policy. Already billed or dispatched orders are dealt with under the applicable order and return rules. Any fixed-term or prepaid product, if introduced, will have separate upfront disclosure and will remain subject to applicable statutory cancellation rights.
12. Promotions, referrals, gifts and bundles
From time to time we may offer bundles, free gifts, referral benefits, vouchers or campaigns. Each offer may be subject to a limited period, stock availability, customer eligibility and other disclosed conditions.
We may reasonably prevent duplicate redemption, fraudulent use, resale manipulation or misuse of promotional codes, subject to consumer law. If part of a discounted bundle is returned, our Refund & Returns Policy explains how a fair and lawful refund adjustment may be made.
13. Accounts and security
If you create an account, you must maintain accurate information and take reasonable care of your account access. Notify us promptly if you believe someone has accessed your account without permission.
We may require identity or order verification before disclosing information or making changes. We may suspend access where reasonably necessary to protect a user, investigate fraud or comply with law, while preserving legitimate consumer remedies.
14. Intellectual property
The OFUEL name, branding, logos, product designs, photographs, written content, illustrations, software and other content on the website are owned by Senture Commerce (Pty) Ltd or used with the permission of the relevant rights holder.
You may view and use the website for lawful personal purposes. You may not reproduce, publish, distribute, commercially exploit, scrape, reverse engineer or misuse protected material without permission, except where the law permits it.
15. Reviews, photographs and customer submissions
If you submit a review, photograph, comment, testimonial or suggestion, you confirm that it is your own lawful content or that you have permission to submit it. You must not submit misleading reviews, another person's private information, unlawful material or content that infringes rights.
You grant OFUEL a non-exclusive, royalty-free licence to display and use the submission as reasonably necessary to operate the website and the review function. Separate promotional use of identifiable photographs, videos or testimonials will be subject to our Privacy Policy and any additional permission required by law.
We may moderate or remove content that is fraudulent, abusive, irrelevant, infringing or unlawful. We do not remove genuine negative reviews merely because they are critical.
16. Unacceptable website activity
You must not use our services to commit fraud, introduce malicious software, bypass security, impersonate others, interfere with website operations, harvest personal information unlawfully, publish unlawful content or interfere with other customers' use.
You must not alter product safety seals, lot numbers, expiry dates or labels, or represent altered products as genuine unopened OFUEL stock. Wholesale and resale arrangements require prior written agreement where specified.
17. Privacy and electronic communications
Your personal information is processed in accordance with our Privacy Policy, including details about Shopify, payments, fulfilment, analytics, electronic marketing and customer rights under POPIA.
Order and contractual notices may be delivered electronically to the email address or other agreed contact method linked to your purchase. Marketing communications remain subject to the legal consent and opt-out requirements applicable to the channel.
18. Third-party websites and services
Our website may link to independent websites, payment services, delivery providers, review platforms and social media. We do not control those third parties' independent practices. Their services may have additional terms.
This provision does not remove responsibility that the law places on OFUEL for the services or goods we supply.
19. Website availability and accuracy
We aim to keep the website operational and accurate but cannot guarantee uninterrupted access or that every display, feature or integration will always be free from technical errors.
We will address reported material errors reasonably and promptly. If an error affects a paid order, we will apply the relevant contractual and statutory remedies rather than relying on a general website disclaimer to avoid our obligations.
20. Liability and consumer protection
Nothing in these Terms excludes or limits liability, warranties, remedies or consumer rights that cannot lawfully be excluded, including rights relating to unsafe or defective goods and liability for conduct for which exclusion is prohibited.
To the extent permitted by law, OFUEL is not responsible for loss caused solely by a customer's improper storage, use contrary to label directions, unauthorised alteration of goods or misuse of the website. Any limitation of liability applies only where lawful, reasonable and fair in the circumstances.
Nothing requires you to indemnify OFUEL against its own unlawful conduct, gross negligence or breach of mandatory consumer protections.
21. Events outside reasonable control
Severe weather, disruptions to power or communications networks, civil unrest, supplier failures, courier interruptions and other circumstances outside reasonable control can affect service or delivery.
We will take reasonable steps to minimise disruption, inform affected customers and offer any cancellation or refund right required by law. This clause does not allow OFUEL to keep payment for goods it cannot supply contrary to statutory requirements.
22. Suspension, changes and termination
You may stop using the website at any time. We may restrict access or cancel a transaction if reasonably necessary in response to fraud, unlawful activity, material breach or security risk, subject to applicable law.
We may update these Terms from time to time. Changes will apply prospectively from the stated effective date, and material changes to subscriptions will be dealt with under the agreed subscription terms and relevant notice requirements.
23. Records and electronic contracting
You may save or print these Terms and your order confirmation. We retain transaction records for legitimate operational and legal purposes. Contact support@ofuel.co if you need a copy of an available order record, subject to identity verification and applicable retention requirements.
24. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa. If you have a complaint, we encourage you to contact support@ofuel.co first so we can investigate and try to resolve it fairly.
You retain the right to approach a competent court, statutory regulator, ombud, tribunal or other lawful dispute-resolution body. In appropriate cases, consumers may refer complaints to the National Consumer Commission or another recognised consumer-protection forum.
If any term is found invalid or unenforceable, the remaining lawful provisions continue to apply. A failure to enforce a term on one occasion does not automatically waive it in future.
25. Related policies and contact
These Terms must be read with our Privacy Policy, Refund & Returns Policy, Shipping Policy, Cancellation & Subscription Policy, and any clearly disclosed promotion-specific or product-specific terms. Where a provision conflicts with an applicable mandatory statutory right, the law prevails.
OFUEL customer support: support@ofuel.co
Telephone: +27 82 059 2017
Business operator: Senture Commerce (Pty) Ltd
Registration number: 2026/721782/07
Registered office: 13 Berzelia Crescent, Sagewood Estate, Milnerton Rural, Western Cape, 7441, South Africa
Website: https://ofuel.co
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